Service & Release Specialist

Business Unit: Products and Channels
Salary range: £ 43,200.00 - £ 64,800.00 per annum
Location: UK Remote / UK Hybrid / Onsite – Glasgow office, once a week/month for team rhythms
Contract type: Permanent (full time)

Live to inspire change. Live a life more Virgin.

Our Team

We provide best-in-class technical and process solutions for Release Management within Products & Channels, focusing on adopting and implementing enhanced methods for releasing software into testing and production environments throughout the Software Development Lifecycle. By supporting the transformation of Release Management practices, we play an integral part in delivering the on-going release requirements from P&C and other units across the COO.

What you’ll be doing

• Become a champion for Release Management Processes to deliver promptly, and fully understand areas for enhancement as well as mitigating risks.
• Work closely with the wider teams and support adopting suitable enhanced Release Management tooling and automation opportunities.
• Support the Release Management teams alongside the Products & Channels squads on Configuration management and implementing of DevOps practices.
• Work alongside colleagues in the Products & Channels’ Release Management Team to support the management of releasing software updates across our Test and Production Environments.
• Build close working relationships with colleagues within Technical Operations & Cyber Security to collaborate on Release process and tooling improvements.
• Own the adoption and roll-out of Release Management Technology internally within the Service & Release Management Team.
• Work closely with the Service & Release Managers and Leads to provide support on enabling and fulfilling department-level. transformation goals.
• Embed continuous improvement culture in day to day working to set in a growth mindset and passion for embracing new approaches.

We need you to have

• Proven experience in software delivery within a regulated environment.
• Strong communication skills, capable of conveying technical messages to non-technical audiences.
• Proficient in technology, software automation tools like Jenkins and GoCD, and able to engage in discussions with tech teams to understand decisions and risks.
• Experience with enterprise-grade project management and change management tools, specifically the Atlassian tool-set and ServiceNow.
• Understanding of the Software Development Lifecycle for both Agile and Waterfall methodologies, including technical implementation requirements and key release management principles.
• Strong planning and organisational skills to manage high volumes of changes to software applications with such attention to detail to ensure consistency in quality.

It’s a bonus if you have but not essential

• Experience in Cloud technologies, primarily Azure and Pega Cloud.
• Knowledge of automation tools such as Azure DevOps, Azure Portal, and Pega Deployment Manager.

Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank.  As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with.  We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose, ‘Making You Happier About Money.’ Our customer centric culture means that we're able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.

Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.  

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.