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Putting you in the driving seat of your career

Virgin Money. Although it sounds like you'd have to be good with numbers to work with us, we're so much more than just a bank. We're a team built up of different experiences, skillsets and interests, coming together to do the very best for our customers. Discover a role where you can be yourself, do amazing things, see new perspectives and feel empowered. Live a life more Virgin with us and get ready to shine.

Customer Service & Administration

Our purpose is at the heart of the customer experience we’re creating every day. It needs to feel as bold, bright and unique as our iconic Virgin Money brand promises.

Our Customer service teams pride themselves on delivering exceptional experiences and supporting people when it matters most. You`ll be the face of the brand, speaking to customers, helping on the phone, completing the daily admin and creating delightfully digital experiences.

What this looks like in action:

Customer Consultants, Store Manager, Workflow Leaders, Fraud Agent, Customer Support Associate, Contact Centre Agent, Telephony Account Manager

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Personal & Business Banking

We value our relationships with our customers – we’re there as they open accounts, buy their first home, or launch their business. We’re all about heartfelt service, so we strive to deliver the best experience for our customers every time.

Our teams deliver extraordinary customer experiences across all our channels. They ensure the brand is represented throughout every touchpoint. You’ll match products to our customers’ needs, love collaborating to make a difference – and make some top-notch workmates along the way.

What this looks like in action:

Banking Advisor, Relationship Manager, Mortgage Advisor, Business Development Manager, Relationship Manager Agriculture

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Brand & Marketing

This is where big ideas meet compelling customer experiences, bringing to life the purpose, values and personality of our brand. You’ll create amazing modern money experiences to help connect our products and services to the wider world. All while exploring new and exciting digital opportunities to help customers manage their money at the speed of modern life.

Our brand and marketing teams are change makers, champions of the Virgin Voice and ambassadors of the brand.

What this looks like in action:

Strategy and Planning, Media Planning and Buying, Social Media, Campaign Management, Brand and Creative Development, CRM, Customer Insight and much more

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Technology, Digital & Business Change

Here, we live to stay ahead of the digital curve by challenging our ways of thinking and working. Our teams revolutionise banking by implementing new ideas and strategies to our tech infrastructure. These exciting and fast-paced roles involve working with other teams to make banking easier for everyone.

The goal is digitising our future while ensuring our customers receive the best care possible. Here, you’ll get pretty good at asking ‘what if?’ to become more agile, efficient, and customer-focused while remaining secure, safe and resilient.

What this looks like in action:

Development and Engineering, Digital Design, Agile Enterprise, Solution Design, Scrum Lead, Business Change Analyst, Core Solutions and Cyber Security

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Legal, Governance & Purpose

We do things differently here at Virgin Money. Our teams help us stick to our legal obligations and keep Purpose at the heart of our decisions– crucial aspects of making our customers, colleagues and communities happier about money.

In these roles, you’ll align our work activities to our Purpose, strategic goals and achieve performance targets whilst looking for opportunities to grow. These are business-critical tasks, and we’ll need you to think on your feet and get creative.

What this looks like in action:

Managing Counsel, Legal, Legal Counsel, Corporate Affairs, Governance Manager, Managing Counsel Lending, Managing Secretary Governance, Purpose Squad. Community programmes

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People, Corporate Development & Communications

We`re proud of our fun and inclusive culture and work hard to create a work environment where everyone feels safe and encouraged to bring their uniqueness to work each day.

Our people and communications teams enable and support Virgin Money colleagues though the entire colleague journey; from providing inspiration to join us, support to learn, grow and thrive, through to the benefits we offer and the stories we tell.

What this looks like in action:

Leadership and Talent Development, Talent Acquisition, Corporate Affairs, Strategic Change Partner, Internal Communications Manager, HR Advice, HR Business Partners, ER & Policy, People Insights, Employer Brand, Diversity, Equity and Inclusion

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Risk & Audit

We play a crucial role in building an inclusive culture and helping us accelerate our digital strategy through exciting new customer propositions.

Our Risk team help us with financial and legal compliance, while audit provides insightful engagement. Both play an important role in helping us achieve our goals in a safe and controlled way, so we can make sure our customers are well looked after.

Here, we welcome forward-thinkers to ensure we’re at the cutting edge of risk and governance thinking. Join us if you’re passionate about keeping banking safe while looking to the future.

What this looks like in action:

Balance Sheet and Liquidity Risk, Business Risk, Credit Risk, Risk Analytics, Financial and Economic Crime and Fraud, Data Scientist, Operational Risk, Strategy Reporting

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Finance & Treasury

Our teams keep track of our finances – the bank of the bank if you will! We’re true strategic minds, ensuring balance sheet strength and compliance while leveraging the power of data to provide insights that help us better serve our customers and operations.

Managing numbers can be a form of art - if you’re that kind of artist, you’ll be right at home here. You’ll also need to be a problem-solver, and a sharp eye for trends and patterns is always useful, too.

What this looks like in action:

Finance Analyst, Treasury Analyst, Treasury Manager. Planning & Analysis Manager, Sustainability Manager, Strategic Development Manager, Tax Management

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Jobs for you

Get ready to live it up. Check out these jobs for you and explore the possibilities.

Read job description for Head of Business Credit Insight & Innovation Location: United Kingdom Work Type: Permanent Full Time Applications Close: 17 Jun 2024 (11.55pm BST)
Read job description for Business Operations Specialist Location: Chester Work Type: Permanent Full Time Applications Close: 21 Jun 2024 (11.55pm BST)
Read job description for Customer Consultant Location: Leicester Work Type: Permanent Full Time Applications Close: 25 Jun 2024 (11.55pm BST)
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