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Privacy Notice

Virgin Money – Privacy Notice for Career Site Users & Applicants

We take your privacy seriously and you can find out more here about your data protection rights and how we collect, use, share and store your personal information as a Virgin Money Careers site user or if you apply for a job at Virgin Money.

We are committed to doing the right thing when it comes to how we collect, use and protect your personal data.

This Privacy Notice:

  • Sets out the types of personal data we collect;
  • Explains how we use your personal data;
  • Explains when and why we will share your personal data within Virgin Money and other third-party organisations: and
  • Explains the rights and choices you have when it comes to your personal data

We are what is known as the 'Controller' of personal information we collect and use. This means that we are responsible for deciding how we hold and use personal information about you when you visit our careers site, and when you complete an application for a job with us.

When we say 'we', 'us' or 'our' in this notice, we mean Clydesdale Bank PLC trading as Virgin Money, Clydesdale Bank and Yorkshire Bank. Clydesdale Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. When we say 'Group' we mean other members of our group of companies, including holding and subsidiary companies.

Types of information that we collect:

Careers Site Users:

  • Your email address, where you have signed up to receive job alerts. This information will be passed to our partner Radancy, who provide this service for us.
  • User information - if you do not sign up to receive job alerts, we will allocate you a user number, which will not identify you as an individual and we will use this information to analyse your behaviour and use of the careers site. We will look to determine where we can make improvements to the site, look at user journeys, how impactful the careers site is in relation to engagement and what users are interested in.
  • From your use of our websites, including through cookies that collect information about your internet use


  • Your name
  • Your address
  • Your telephone number
  • Your email address
  • Your occupation
  • Communications between you and us about this website or job application
  • Information regarding your “right to work” in the UK
  • Information you submit as part of any job application (for example your career history, education, salary and CV)
  • From your use of our websites, including through cookies that collect information about your internet use
  • Information you provide in surveys we may ask you to complete about the application process
  • Information you may voluntarily submit as part of your application, including any self-declared disabilities that we would need to make a reasonable adjustment for to support your application and any possible future employment
  • Information you may voluntarily submit as part of your equal opportunities questionnaire including special category data, which is the data that is considered more sensitive about you and relates to information as to your racial or ethnic origin, political opinions, religious, philosophical or similar beliefs, trade union membership, physical or mental health, sex life, sexual orientation. This information isn't used as part of our selection process and will be anonymised when used for analysis, research and other purposes in line with our legal obligations
  • In addition to special category data, we will also ask applicants to declare any criminal offences and/or involvement in criminal proceedings
  • We are also required to complete screening of applicants before and during your application. This will include background checks to be sure that anyone we engage is suitable to work with us. We work with our partner Verifile to make sure it is always done fairly and will include a credit check, criminal record check, International Fraud/Sanctions Search, Reference checks, CIFAS Staff Fraud Search, Investigative Directorship Search (UK), and other background checks. Our Pre-screening information section of the application will provide more details

Some information we ask for is necessary in order to consider your application and /or because we are required by law to obtain it (including name, address and date of birth for checking your identity). Without that info we'll not be able consider your application.

Purposes of processing and Lawful basis for processing:

We may use your information where it is in the legitimate interests of Virgin Money - primarily so that we can act on your request if you show an interest to working for us and ensure we uphold our duties as a responsible employer by recruiting suitable candidates

We'll process your information when it is required as part of entering into an employment contract with Virgin Money.

In certain circumstances, we have a legal obligation to collect and use information about you (e.g. information to support your eligibility and right to work in the UK).

  • To provide you with job alerts, in line with your preferences (Legitimate Interest)
  • Review and process your application and keep you up to date on its progress (Legitimate Interest)
  • For data analytical, assurance and review purposes (i.e. looking at how individuals use the Careers site and to ensure that our recruitment process remains fit for purpose) (Legitimate Interest)
  • To resolve grievances and complaints that involve you (Legitimate Interest)
  • In relation to any equality questionnaire data, to monitor our equality and diversity composition. This information isn't used as part of our selection process and will be anonymised when used for analysis, research and other purposes in line with our legal obligations (Legal Obligation)
  • Any right to work information we collect, we do this in order to ensure we comply with the law in employing you. If you do not provide us with this information, we will not be able to progress your application (Legal Obligation)
  • In relation to any criminal record checks we complete (Legal Obligation)

Which third-party service providers process my personal information?

The following third-party service providers process personal information about you. They act as our data processors and we have contractual relationships with them to ensure that all personal information processed by them is in line with our instructions.

Radancy (Career site users) - If you sign up to our job alerts, Radancy will use your personal email address to share with you the latest vacancies in line with to your filtered job search criteria.

PageUp (Applicants) use your personal data to process your employment application and keep you up to date with progress.

Verifile (Applicants) use your personal data to undertake background checks on you such as credit checks, criminal record checks etc. As part of the vetting process with Verifile, we share your personal information with CIFAS who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct if any of these are detected, you could be refused certain services or work. Your personal information will also be used to verify your identity. For more information, please visit

Data transfer

We will not transfer any of your personal information outside of the EEA.

Data retention

We will only retain your personal information for as long as is required for the job alerts and the application process. If you are successful in securing a role at Virgin Money, we will keep your personal information for the duration of your employment, plus ten years, in line with our retention policy. For candidates that have applied and are unsuccessful, we will delete your data from our systems after 15 months.

You can contact us at any time to discuss how to exercise your data protection rights by emailing us at You can also use the HR email address if you want to discuss how we hold and use your information.

Rights of access, rectification, erasure, and restriction

Under certain circumstances, by law you have the right to:

  • Request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
  • Request rectification of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
  • Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
  • Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party). You also have the right to object where we are processing your personal information for direct marketing purposes.
  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Request the transfer of your personal information to another party.
  • Be informed how your data is being processed.

If you wish to contact us in relation to exercising these rights, you can do so by emailing

Request for your personal email address to be deleted if you had provided this for the purposes of job alerts on the careers site by emailing us at This enables you to remove the email address we hold for you once you have opted out of job alerts on the careers site.

Data protection officer

Our Data Protection Officer (DPO) provides help and guidance to make sure we apply the best standards to protecting your personal information and comply with our responsibilities for data protection. If you would like to contact our Data Protection Office directly regarding a Data Protection concern, you can e-mail the team at or contact them at the Data Protection Office, The Team at Virgin Money, Sunderland, SR43 4JB.

If we can't resolve the issue, you have the right to complain to the Information Commissioners Office (ICO). The ICO is the UK's independent body set up to uphold information rights. For further information and contact details