Technical Product Owner

Business Unit: Technology Operations
Salary range: £71,200 - £89,000 - DOE
Location: UK Remote with occasional travel to Glasgow Hub location when required
Contract type: Permanent

Live up to your potential. Live a life more Virgin.

Our Team

The Estate Management & Platform Engineering team are responsible for driving and delivering Virgin Money’s strategy for Observability, Platform Engineering and Capacity & Performance management. As a function of the Technology Operations & Cyber Security (TOCS) department, we continually strive to provide secure, reliable and resilient service to our internal stakeholders and external customers.

We're looking for an experienced Technical Product Owner to join our Observability Centre of Excellence (CoE). As a Technical Product Owner you will be the champion for the implementation and adoption of our strategic Observability tool-of-choice (Dynatrace). Working closely with our Technical leads, development teams and business stakeholders your key role will be to ensure our Product backlog is current, prioritised and tightly managed.

This role in a nutshell:

 As a Technical Product Owner for the Observability CoE you will:

• Act as the bridge between our technical teams and business units, ensuring that Dynatrace is effectively utilized to provide deep insights into our systems' performance and reliability
• Be responsible for managing the product lifecycle, from initial deployment to ongoing enhancements, and for championing best practices in observability
• Translate complex technical requirements into actionable plans
• Coordinate team(s) of engineers to deliver prioritised backlog items
• Demonstrating leadership and excellent communication skills to help both deliver and coach colleagues on Agile ways of working and best practice
• Driving visible and transparent reporting of deliverables and achievements to Senior Management

To be successful you’ll need to bring:

• Technical Expertise: Strong background in IT infrastructure, cloud environments, and observability tools, with hands-on experience in Dynatrace.
• Leadership Skills: Proven ability to lead cross-functional teams, manage stakeholders, and drive projects to successful completion.
• Analytical Mindset: Excellent problem-solving skills and the ability to analyse performance data to identify trends and areas for improvement.
• Communication Skills: Strong verbal and written communication skills, with the ability to convey technical concepts to non-technical audiences.
• Agility and Adaptability: Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and requirements. Proven experience working to Agile Methodologies.

It’s a bonus if you have...but not essential:

• Previous experience implementing Dynatrace/ alternative Observability solutions
• Experience working in a regulated business environment
• Strong supplier management experience
• Additional Technical Experience with: Microsoft Azure, Redhat Openshift, AppDynamics

We really need you to have the skills and experience listed in the “To be successful you’ll need to bring” section above, but the rest is just our wish list, so please don’t let that put you off applying, we’d love to hear from you!

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more.
• Up to five extra paid well-being days per year​. 
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. 
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. 

And there's no waiting around, you'll enjoy these benefits from day one.

Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. 

We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank.  As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with.  We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose, ‘Making You Happier About Money.’ Our customer centric culture means that we're able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.

Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.  

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks. 

Advert close date is Monday 7^th April 2025