Resource Planning Manager

Business Unit: Customer Service & Operations
Salary Range: £45,600 – 57,000 per annum DOE + red-hot benefits
Location: UK Remote
Contract Type: Permanent

Our Team

An amazing opportunity for someone to join our growing Customer Transformation & Operations – Resource Planning team, primarily specialising in leading a team of planners in the production of accurate Strategic and Capacity forecasting of demand across the Operations function.  Responsible for leading a team to create accurate forecasting of FTE requirements to service projected demand within agreed Service Levels. If you are a self-motivated, enthusiastic and effective leader ready to make a real difference to a successful and go-getting team then we are looking for you!

The successful candidate will focus on a variety of Customer Service KPI’s and support the Leadership team in achieving business objectives. You’ll work with our key stakeholders to understand and demonstrate resource requirements and costs against the context of internal targets and the external market, whilst identifying opportunities and supporting the development and execution of our strategies. You’ll play a significant role in leading the team to help the business deliver against their Commercial plans, customer service, and cost ambitions.

What you’ll be doing

• Lead an effective, efficient and motivated team of Planning Analysts.
• Manage and control risks identified as part of the Risk management framework.
• Create, maintain and present demand and resource plans to key leadership stakeholders to facilitate business decision making and identify key risks and opportunities.
• Collaborate with senior management across CT&O and the wider business, technical stakeholders in Customer Value, Strategy, Risk, Marketing, Finance, Commercial, and GBI.
• Chair meetings with key stakeholders, providing good quality and thought-provoking material that ensures we have the right people in the right place at the right time.
• Understanding the financial services products and distribution channels, supported by operational knowledge of organisational systems, processes, and the wider organisational data landscape.

We need you to have

• Prior workforce planning experience in a large complex environment is essential. Including building and maintaining all aspects of capacity models, from designing longer term strategic plans down to intra-day profiling of customer demand.
• Working experience of Workforce management, productivity management and analytical tools to develop future forecasts of service delivery.
• Experience leading and supporting a small team of planning analysts.
• Knowledge and strong skills of relevant Microsoft software, including Power BI, Teams, Excel, PowerPoint, and Word.
• Excellent stakeholder management skills with the ability to business partner and influence at all levels.
• Ability to logically analyse and interpret data.
• Experience using data to inform commercial and strategic decisions, analyse trends, explain performance, and make recommendations to senior stakeholders in the business.
• Strong oral and written communication and presentation skills, with the ability to convey complex messages and ideas to both technical and non-technical audiences at all levels of the organisation. Gravitas with excellent influencing, engagement, and communication skills across all levels of the business.
• Understanding of financial services, products and distribution channels, supported by operational knowledge of organisational systems, processes, and the wider organisational data landscape.
• Experience of working in a fast-paced environment with tight deadlines whilst delivering with quality and accuracy.
• The ability to deputise for the Senior Planning Manager.

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more.
• Up to five extra paid well-being days per year​. 
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. 
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. 

And there's no waiting around, you'll enjoy these benefits from day one.

Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank.  As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with.  We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose, ‘Making You Happier About Money.’ Our customer centric culture means that we're able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.

Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.  

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.