Planning Analyst

Business Unit: Customer Operations
Salary range:£26,400 - £33,000 per annum DOE + red-hot benefits
Location: UK Hybrid

Our Team
Our Resource Planning team, work in a fun, fast paced environment where accuracy and quality are key. Daily we are responsible for the accurate forecasting of medium to short term planning of volumes and resource across our Operational Teams. Sounds challenging right? Absolutely! We play a huge part in ensuring our colleagues and calls are where they need to be, giving them the ability to deliver the best for our customers and help us be the bank we aspire to be.   

What you’ll be doing

• Supporting the Operational areas across telephony and processing functions to provide accurate and robust forecasts and data which will highlight key areas for decision making. 
• Delivering accurate planning of FTE, call volumes and processing volumes to allow the business to resource effectively. 
• Responsible for engaging with key stakeholders to make tactical operational changes to adhere to service standards, and scheduling work appropriately. 
• Providing meaningful insight to business areas on strategic opportunities to allow for future growth. 
• Building strong relationships internally and with external stakeholders to ensure that any planning tools and models meets business and departmental objectives. 

We need you to have

• Experience delivering an effective resource planning service to achieve SLA’s including accurate forecasting, efficient scheduling leading to an effective capacity plan 
• Excellent Excel skills with experience in creating forecasting capacity models. 
• Experience using a workforce management tool. 
• Experience of building and managing planning models for both telephony and processing functions. 
• Experience recognising areas for improvement when analysing data and processes. 
• Excellent relationship building and communication skills, as well as a proven track record of working brilliantly with external and internal stakeholders. 
• A strong ability to analyse and interpret relevant MI and insights to make recommendations and mitigate risks. 
• Superb attention to detail – we need you to spot the little things that make a big difference. 
• Ability to self-manage your responsibilities and deadlines with a pro-active approach. 
• You’ll need to be Insatiably Curious as you’ll be looking for root causes and making suggestions on how we can shake things up even more!  

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more.
• Up to five extra paid well-being days per year​. 
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. 
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. 

And there's no waiting around, you'll enjoy these benefits from day one.

Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank.  As a full-service digital bank with a heritage stretching back over 180 years, we’re a workforce to be reckoned with, and we're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer-obsessed and work tirelessly to deliver on our purpose, ‘Making You Happier About Money.’ This means we're able to do banking differently, and by innovating and working together we can make a real difference by creating memorable moments and red-hot experiences for our millions of customers. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. 

Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.  

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

It’s important to note that there may be occasions where it’s not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants. 

Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.