Fraud Education and Communications Specialist

Business Unit: COO, Fraud
Salary Range £39,200 - £55,000 per annum DOE  + red-hot benefits
Location: Remote
Contract Type: Permanent

External

Live for the weekday. Live a life more Virgin.

Our Team

It’s an exciting time for us as we grow our Economic Crime (PROTECT) team who have a critical role to play, keeping us and our customers safe.  They are our first line of defence function and responsible for day-to-day fraud and financial crime risk identification, ownership, management and control. 

We’re seeking a creative, engaging and innovative Fraud Education and Communications Senior Specialist, who is insatiably curious and isn’t afraid to challenge the status quo and ready to make an impact.

As a member of the Fraud Strategy team, you’ll be responsible for developing and delivering the fraud education and awareness programme for colleagues, ensuring our entire organisation is equipped with the fraud knowledge and tools to support our customers in the fight against fraud. As well as the focus on internal education, you’ll work closely with the Fraud Customer Communications Manager to support the delivery of the overarching customer communications strategy too. 

What you’ll be doing

• Develop an internal fraud communications strategy, which aligns to the wider customer communications strategy, while supporting the Fraud Customer Communications Manager to deliver customer facing communications when necessary.
• Apply your creativity to design, manage and deliver a programme of on-brand fraud educational activity across multiple channels, to build understanding and awareness of fraud across the entire business, in particular our customer facing colleagues. 
• Work with the Fraud Strategy, Analytics, Operations and Industry Engagement team to understand current threats or upcoming regulatory changes. Identifying knowledge gaps and any potential impact this might have on colleagues, ensuring they are aware and equipped for any changes.  
• Build strong relationships with key stakeholders across the bank to ensure we have an ongoing dialogue and spotlight on fraud. 
• Provide regular fraud updates to various teams across the business, ensuring our colleagues have a solid understanding of general and emerging fraud threats.  
• Work with our Internal Fraud Manager to understand the potential risks and deliver colleague education to mitigate against these. 
• Work with Internal Communications team to showcase the customer education programme and champion the fraud team and our successes.
• Take a journalistic approach to uncover interesting fraud prevention stories and successes to use as case studies or in external communications.

We need you to have

• Considerable experience in communications.
• Knowledge of fraud threats and typologies in both retail and corporate banking.
• Great communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
• A track record of successful senior stakeholder management.
• Experience of designing and producing accurate, strategic communications within tight timelines and to the highest quality.
• Experience in creating concise, compelling content, with a flair and expertise for written communications. Great storytelling and presentation skills, both in the creation and delivery of key messages. 

It’s a bonus if you have but not essential

• Prior experience of delivering marketing communications across various channels.
• Knowledge of Learning & Development, delivering training and awareness.

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more.
• Up to five extra paid well-being days per year​. 
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. 
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. 

And there's no waiting around, you'll enjoy these benefits from day one.

Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank.  As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with.  We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose, ‘Making You Happier About Money.’ Our customer centric culture means that we're able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.

Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.  

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.