Customer Journey Analyst

Business Unit: Chief Credit Office
Salary range: £32,800 - £49,200 per annum DOE + Benefits 
Location: UK Remote
Contract type: Permanent, Full time. 

Our Team

Secured Credit Risk team plays a pivotal role in shaping and maintaining our retail mortgage credit risk strategy and portfolio management. The Secured Portfolio Performance team, part of the broader Secured Credit Risk team, is responsible for providing comprehensive credit risk reporting, portfolio insights, arrears and loss forecasting.

We are seeking a Senior Analyst to join our Secured Portfolio Performance team. The role holder will be responsible for producing credit risk reporting and management information, portfolio analysis, insights and recommendations. The role offers the opportunity to influence the mortgage lending business across the credit lifecycle and provide valuable insights to the risk management leadership team, risk committees, and the wider business.

What you’ll be doing

• Developing and producing credit risk reporting and management information, portfolio insights to understand existing and emerging risks and opportunities.
• Performing inquisitive analysis and presenting findings to stakeholders in an engaging and articulate manner.
• Developing and managing credit risk appetite metrics and thresholds to ensure safe and sustainable development of the mortgage portfolio.
• Keeping abreast of all external developments and asses the Bank’s position relative to peers and industry
• Implementing quality control capability to ensure all analysis and insight is completed to the highest standard.
• Improving the quality of data and insights, working with a range of stakeholders to ensure data and reporting is understood and used appropriately.
• Improving sophistication and driving automation of a comprehensive suite of credit risk portfolio MI.

We need you to have

• Coding skills in SAS/SQL.
• Experience in an analytical or modelling role, preferably in a credit risk environment.
• Excellent communication skills, written and verbal.
• Attention to detail, ensuring analysis produced is accurate and robust.
• Ability to effectively plan and organise work effectively and prioritise deadlines whilst working at a fast pace.

Be yourself at Virgin Money
At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.   

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.

Points to Note:  It’s a good idea to let your current people leader know if you are going to apply for an internal role, so they can support your application, we always recommend you share your plans with them.

If you’re interested in this opportunity, we recommend that you get in touch with Linkesh Aiyamperumal (linkesh.aiyamperumal@virginmoney.com) who’ll be able to tell you all about the role which will help you make a great application.

Now the legal bit

Please note that some of our legacy contracts are non-flexible therefore, if you move to a new role or make a change to your existing terms, you’ll move onto our standard flexible contract, 8am - 8pm.

If you successfully secure a new role, the salary and notice period you'll be offered will be in line with our reward and policy guidance. Not sure what this would mean for you, and want to know more? Contact Talent Acquisition, careers@virginmoney.com or feel free to start a conversation with HaRi our new HR Virtual Agent on MS Teams to help with your questions.