Support Technician

Business Unit: Technology Operations and Cyber Security
Salary range: £28,800 to £35,000 per annum DOE
Location:  Onsite Newcastle – Gosforth office – 100% Office based
Contract type: Permanent

Our Team

The IT Site Support team plays a vital role as a second-line function, committed to resolving incidents and ensuring that everyone in the bank has the necessary tools to perform their jobs effectively. We prioritize clear communication, exceptional customer service, and outstanding results. Our team members are distributed across the country, working in a hybrid model to support our branch network, main offices, and remote workers.

What you’ll be doing

• Perform onsite deskside support for Virgin Money colleagues in the Newcastle Gosforth Location
• Take ownership of incident tickets, and deliver good outcomes within SLA targets
• Provisioning hardware for new starters and to replace faulty equipment
• Represent the team in meetings, drive forward ways to improve the office working environment
• Participate in project work
• Apply exceptional customer service skill ensuring regular communication with internal colleagues and go the extra mile with every call, email or request handled
• Work with other teams and third parties to identify and solve problems affecting the IT estate

We need you to have

• Experience of working within an IT support team, with a proven track record in colleague support roles and have and understanding of ITIL frameworks
• Windows 11 experience and sound understanding of Microsoft software – including O365, Teams etc.
• Experience of PC configuration / Installation
• Be adaptable and able to operate in a constantly changing environment, and have excellent problem-solving capabilities
• Knowledge of mobile telephony
• Possess excellent communication skills – be comfortable dealing with senior management

It’s a bonus if you have but not essential

• Video Conferencing support
• Apple OSX
• Experience in the Financial Services sector

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more.
• Up to five extra paid well-being days per year​. 
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. 
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. 

And there's no waiting around, you'll enjoy these benefits from day one.

If we’re lucky to receive a lot of interest, we may close the advert early, please ensure to submit your applications as soon as possible.

We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin Money

Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.

Be yourself at Virgin Money

At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.   

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

It’s important to note that there may be occasions where it’s not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants.

Now the legal bit
Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.