Technology Operations Team Lead

Business Unit: Chief Operating Office
Salary range: £40,800 - £58,000  per annum DOE + red-hot benefits
Contract Type: Permanent / Full Time 
Location: Hybrid - With regular travel to Glasgow / Gosforth on a rota basis. 

Get out of your comfort zone. Live a life more Virgin.

Our Team The Technology Operations Team Leader will have to ensure that, their roles & responsibilities are completed with accuracy and to a high standard, services are monitored effectively, and any problems are handled efficiently and in line with processes and procedures.

The successful candidate will report directly to the Operations Manager. This person will work a shift pattern (24 x 7) working within a team of Technology System Analysts across multiple platforms ( Unix, Windows, DEC, IBM mainframe, Fujitsu, Helmsman, Oozie, Control M. ) The candidate will work closely with a number of Operations teams including Service Support, Platform Engineering, Helpdesk Services & Data Centre management.

What you’ll be doing

• Ensure resource requirements are met responsibly on a day-to-day basis to ensure all services and batch are monitored effectively.
• Perform people leader associated tasks including recruitment, performance reviews, check ins, 1 – 2 – 1s, host team meetings, attestations and associated HR requirements.
• Roll out team goals and individual shift objectives. Liaise with other shift leaders to coordinate their effectiveness and progress.
• Influence the current standards and own initiatives to drive improvements on these platforms. Attend various forums to represent the team and influence decisions to support best practice i.e. Project, Service Introductions, CAB, BT TAB etc.
• Exhibit role model behaviour in adopting a “one bank” philosophy in how we create innovative and sustainable solutions to new ways of working and resolving the challenges that may bring.
• Ensure that a best practice attitude is clear when making decisions on how we transform our team.
• Ensure out of hours escalation process is followed for all service impacting issues and appropriate handovers are carried out to other Team Leaders, Technical and Service Management Teams.
• Complete daily, weekly & monthly checks in line with audit requirements.
• Contribute to team and individual training plans and team skills matrix highlighting areas for improvement and arranging sessions in accordance with PMF guidelines.
• Take ownership of Operations quality processes and procedures. Review effectiveness of these and assist in continual improvement, track progress, and share updates with Operations Manager.
• Deputise for Operations Manager, attending relevant update meetings (DSR, Incidents, PIRs etc), when required.
• Provide first level support for all internally hosted platforms and applications.
• Ensure that all customer facing services and critical end to end process are monitored real time and to a high standard, take an active role in the continual service improvement methodology to maintain their effectiveness on platforms including Service Now, App Dynamics, Kibana, Runscope, Dynatrace, Splunk and SCOM.
• Provide first level support on all internally hosted platforms supporting organisational services including IBM, Windows, O365, Fujitsu, Oracle, Unix, EMC, RHEL.
• Liaise with 3rd party and cloud providers to identify issues and perform recovery actions e.g. IBM, Voca, Bacs, Payport, Mastercard, Arcot, BT, Fircosoft, Fiserve, Williams Lea, Microsoft, Oracle, AWS.
• Provide high level support and expertise on various mainframe job schedulers including TWS, Helmsman, Control M and Oozie.
• Input to your own appraisal in accordance with PMF guidelines.

We need you to have

• Previous experience with a proven track record of success in a similar IT role.
• Technical and practical knowledge of mainframe platforms, batch scheduling and associated environments.
• Experience of application and systems monitoring and service recovery.
• Ability to cope with multiple priorities in a rapidly changing and dynamic environment.
• Ability to analyse and interpret information, whilst working as part of a team or independently.
• Good organisational skills, with the ability to think on your feet.

It’s a bonus if you have but not essential

• Ability to manage self-development, accompanied with a desire to improve and deliver results.
• Flexible, capacity to adapt to change, accompanied with the ability to support others.
• Knowledge of Technology Processes.
• Presentation Skills.
• Team Leadership Skills.

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more.
• Up to five extra paid well-being days per year​. 
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. 
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. 

And there's no waiting around, you'll enjoy these benefits from day one.

Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank.  As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with.  We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose, ‘Making You Happier About Money.’ Our customer centric culture means that we're able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.

Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.  

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.