Technology Operations Analyst

Business Unit: Chief Operating Office
Salary range: £24,000 - £36,000  per annum DOE + red-hot benefits
Location: Hybrid - with occasional and infrequent travel for shift work to Glasgow or Gosforth
Contract Type: Permanent - Full Time 

Get out of your comfort zone. Live a life more Virgin.

Our Team

The Technology Operations Analyst will have to ensure that, their roles & responsibilities are completed with accuracy and to a high standard, services are monitored effectively, and any problems are handled efficiently and in line with processes and procedures.

The successful candidate will report directly to their Technical Operations Team Leader. This person will work a shift pattern (24 x 7) working within a team of Technology System Analysts across multiple platforms ( Unix, Windows, DEC, IBM mainframe, Fujitsu, Helmsman, Oozie, Control M. ) The candidate will work closely with a number of Operations teams including Service Support, Platform Engineering, Helpdesk Services & Data Centre management

What you’ll be doing

• Provide first level support for all internally hosted platforms and applications.
• Ensure that all customer facing services and critical end to end process are monitored real time and to a high standard, take an active role in the continual service improvement methodology to maintain their effectiveness on platforms including Service Now, App Dynamics, Kibana, Runscope, Dynatrace, Splunk and SCOM.
• Provide first level support on all internally hosted platforms supporting organisational services including IBM, Windows, O365, Fujitsu, Oracle, Unix, EMC, RHEL.
• Liaise with 3rd party and cloud providers to identify issues and perform recovery actions e.g. IBM, Voca, Bacs, Payport, Mastercard, Arcot, BT, Fircosoft, Fiserve, Williams Lea, Microsoft, Oracle, AWS.
• Provide high level support and expertise on various mainframe job schedulers including TWS, Helmsman, Control M and Oozie.
• Influence the current standards and own initiatives to drive improvements on these platforms.
• Attend various forums to represent the team and influence decisions to support best practice i.e. Project, Service Introductions, CAB, BT TAB etc.
• Complete daily, weekly, and monthly tasks via corresponding route sheets.
• Ensure alert management process is followed for all service issues.
• Ensure appropriate handovers are carried out to other Technology Operations analysts, Technical, and Service Management Teams.
• Partake in regular team meetings on shift, providing feedback to the Team Coordinator.
• Input to your own appraisal in accordance with PMF guidelines.
• Take initiative and implement value add activities wherever possible to improve process or procedures.

We need you to have

• Previous experience with a proven track record of success in a similar IT role.
• Experience of application and systems monitoring and service recovery.
• Ability to cope with multiple priorities in a rapidly changing and dynamic environment.
• Ability to analyse and interpret information, whilst working as part of a team or independently.
• Good organisational skills, with the ability to think on your feet.

It’s a bonus if you have but not essential

• Ability to manage self-development, accompanied with a desire to improve and deliver results.
• Flexible, capacity to adapt to change, accompanied with the ability to support others.
• Knowledge of Technology Processes.
• Presentation Skills.

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more.
• Up to five extra paid well-being days per year​. 
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. 
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. 

And there's no waiting around, you'll enjoy these benefits from day one.

Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank.  As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with.  We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose, ‘Making You Happier About Money.’ Our customer centric culture means that we're able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.

Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.  

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.