Specialist Administration Officer - International Trade

Business Unit: COO, Retail Operations
Salary Range £23,600 - £25,000 DOE + red-hot benefits
Location: Onsite – Glasgow, full time
Contract Type: 12 Month Fixed Term Contract, Full time   

Live for the weekday. Live a life more Virgin.

Our Team

The International Trade team are the operational team responsible for providing support to Business customers by processing a wide variety of trade documentation alongside engaging directly with customers. We work as one big team helping to ensure each transaction goes smoothly through its journey from start to finish. We take care of the details that matter whilst providing exceptional customer service, so if you love a challenge then we’ve got a great opportunity for you to join us.

The Specialist Officer role involves dealing with the various products from establishment through to settlement. You’ll need to be confident talking to internal and external customers, have a high attention to detail and provide our customers with that heartfelt service.  Tasks are completed in a timely manner and in accordance with the various rules and regulations that govern the Trade products.

What you’ll be doing

• Develop and maintain effective working relationships with internal and external customers.
• Maintain customer records and monitor current files from inception until completion.
• Resolve and respond promptly to a range of enquiries.
• Complete payment of international trade transactions in both sterling and foreign currencies.
• Reconcile, prepare and/or check impersonal and suspense accounts in accordance with Bank’s standards.
• Check shipping documents presented to make an informed decision on whether to honour or refuse payment.
• Build your knowledge on international trade products such as Import and Export Loans; Letters of Credit; International Guarantees.

We need you to have

• A track record of delivering accurate and high-quality Administration tasks in line with timescales provided.
• Ability to retain complete and accurate records of transactions. High attention to detail is essential.
• Ability to communicate clearly, concisely, and in an engaging manner, both verbally and in writing. 
• A strong customer service ethic to ensure focus on delivering a high standard of service.
• Proven ability to build relationships with internal and external stakeholders. 
• Experience in ensuring transactions are completed in compliance to policy, procedures and regulations.
• Familiar with the basics of Microsoft Office applications including Excel.

It’s a bonus if you have but not essential

• Relevant experience or knowledge of the products we deal with at International Trade, but it’s not essential

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more.
• Up to five extra paid well-being days per year​. 
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. 
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. 

And there's no waiting around, you'll enjoy these benefits from day one.

Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank.  As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with.  We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose, ‘Making You Happier About Money.’ Our customer centric culture means that we're able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.

Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.  

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.