Settlements Cust Service Administrator

Business Unit: Asset Finance, Business Banking
Salary range: £23,500 – £27,000 per annum DOE + benefits 
Location:  Hybrid – with travel Glasgow Hub once a week
Contract type: Permanent 

Our Team

An exciting opportunity exists within Virgin Money’s well established and fast-growing Asset Finance business. We support SME and mid-market businesses across the UK with our suite of Asset Finance products.  Our customers range from small and complex high-growth businesses, through larger SMEs to those that have already grown to become the backbone of the UK economy.  This is an excellent opportunity to join a small and friendly team performing a core function at the heart of our business and gain Asset Finance Hire Purchase and Lease product knowledge and transactional experience within a specialist area.

What you’ll be doing

• Answering incoming calls and dealing with incoming written queries and requests as well as administering daily and weekly team tasks. Duties and responsibilities will later proceed to the processing of more complex administrative transactions.  You will be answering general customer enquiries and providing settlement quotes for Hire Purchase and Lease products.
• You will ensure numerous policies and procedures have been followed and all work is completed to a high standard.
• You will liaise with the salesperson or customer to resolve any queries within Service Level Agreements (SLAs).
• You will perform transactional changes to live agreements, manage in life transactions, process termination of agreements and perform numerous wide-ranging administration tasks within the Settlements & Customer Service function.
• The role will also provide opportunity to gain additional knowledge and skills by participating in cross-skilling across the wider team.
• You will work collaboratively with the wider Asset Finance team to create innovation and ensure changes are effectively delivered.

We need you to have

• Experience communicating with external customers in a professional but friendly manner.
• Demonstrable experience of building a rapport with customers and key stakeholders and building relationships.
• A track record of working quickly, managing a high level of customer requests and maintaining excellent quality outputs.
• Experience in operational functions and environments where SLAs are required to be met, and operational process compliance is a necessity.
• We need you to be proactive, dynamic, flexible and provide an efficient and accurate service to ensure that daily workflow is completed.
• A passion for delivering exceptional customer service and maintaining a high level of accuracy.
• Ability to learn at pace and reach a competency level within set targets as we have a varying set of products, systems and processes.
• Good mathematical knowledge, good communication skills both oral and written.

It’s a bonus if you have but not essential

• Telephony experience
• Knowledge of Asset Finance
• Intermediary competency in Microsoft packages i.e. Word, Excel, Foxit, Access.

Red Hot Rewards 

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more. 
• Up to five extra paid well-being days per year​.  
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.  
• Market-leading pension.  
• Free private medical cover, income protection and life assurance.  
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.  

And there's no waiting around, you'll enjoy these benefits from day one.  

If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.  

Say hello to Virgin Money

Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.  

Be yourself at Virgin Money

At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.    

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.

Now the legal bit
Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. 

 If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.