Service & Release Specialist

Business Unit: Product and Channels
Salary range: £43,200 - £54,000 per annum
Location:  UK Hybrid – with flexibility to occasionally visit a Virgin Money UK Hub
Contract type: Permanent – Full time

Our Team

We provide best-in-class technical and process solutions for Release Management within Products & Channels, focusing on adopting and implementing enhanced methods for releasing software into testing and production environments throughout the Software Development Lifecycle. By supporting the transformation of Release Management practices, we play an integral part in delivering the on-going release requirements from P&C and other units across the COO.

What you’ll be doing

• Become a champion for Release Management Processes to deliver promptly, and fully understand areas for enhancement as well as mitigating risks.
• Work closely with the wider teams and support adopting suitable enhanced Release Management tooling and automation opportunities.
• Support the Release Management teams alongside the Products & Channels squads on Configuration management and implementing of DevOps practices.
• Work alongside colleagues in the Products & Channels’ Release Management Team to support the management of releasing software updates across our Test and Production Environments.
• Build close working relationships with colleagues within Technical Operations & Cyber Security to collaborate on Release process and tooling improvements.
• Own the adoption and roll-out of Release Management Technology internally within the Service & Release Management Team.
• Work closely with the Service & Release Managers and Leads to provide support on enabling and fulfilling department-level transformation goals.
• Foster a culture of continuous improvement in daily activities, encouraging a growth mindset and enthusiasm for adopting innovative methods.

We need you to have

• Proven experience in software delivery within a regulated environment.
• Strong communication skills, capable of conveying technical messages to non-technical audiences.
• Proficient in technology, software automation tools like Jenkins and GoCD, and able to engage in discussions with technology teams to understand decisions and risks.
• Experience with enterprise-grade project management and change management tools, specifically the Atlassian tool-set and ServiceNow.
• Understanding of the Software Development Lifecycle for both Agile and Waterfall methodologies, including technical implementation requirements and key release management principles.
• Strong planning and organisational skills to manage high volumes of changes to software applications with such attention to detail to ensure consistency in quality.
• Availability to provide Out of Office Hours support.

It’s a bonus if you have but not essential

• Experience in Cloud technologies, primarily Azure and Pega Cloud.
• Knowledge of automation tools such as Azure DevOps, Azure Portal, and Pega Deployment Manager.
• Experience of the Google & Apple Mobile App release processes.

The extras you’ll get:

• 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice.
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our flexible benefits scheme
• Life assurance to provide peace of mind for you and your loved ones
• Up to 2 days of paid volunteering a year

If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.  

Say hello to Virgin Money

Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.  

Be yourself at Virgin Money

At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society.We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.    

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.