Metrics and Reporting Senior Tech Lead

Business Unit: Products & Channels
Salary Range: £67,200 - £91,000 - per annum DOE + red-hot benefits
Location: Hybrid – remote working with regular travel to either Glasgow, Newcastle or Manchester hub.
Contract Type: Permanent - Full Time 

Live to inspire change. Live a life more Virgin.

Our Team

Our Products & Channels CIO mission is clear: combine engineering excellence, top-tier delivery practices, and outstanding service design to create superb products and services. We're on a journey to become the UK's best digital bank, focusing on digital customer journeys, engineering excellence, and empowering our people.

The Product & Channels (P&C) team leads client-facing apps, web services and contact centre capability. We're transforming to enhance collaboration, encourage curiosity, and streamline operations for exceptional customer experiences. With a purpose-driven approach, we're making money happier for our customers, ensuring better security, stability, and performance.

As such our Senior Technical lead in Metrics and Analytics plays a vital role in leading the delivery of dashboards, measuring and identifying journeys performance, and promoting engineering excellence with a clear focus on engineering performance measures and improvement.

What you’ll be doing…

• Developing and delivering end to end metrics for our customer journeys and, engineering value streams, alongside proactive strategies to not only understand how our customers manage their money buy understand how truly frictionless our services are.
• Facilitate technical / business discussions to define the work to achieve the metrics outcomes.
• Define metrics patterns, data marking and collection strategies to allow key data to be collected, stored and analysed. Working with partner teams to implement and maintain in journey development.
• Bring strong analytical modelling and AI to provide engineering solutions to proactively identify deviations in tolerance levels resulting in failures, broken journeys, increased call volumes, and fallout rates.
• Employ and manage the right people and use the right practices/tools to ensure best-in-class delivery and support capability.
• Mentor and coach team members on important and relevant concepts. Ensure alignment with the objectives and metrics for the team.
• Team members will include wider P&C journey developers and the Devops community.
• Be hands on with team to develop business value driven solutions and solve problems.
• Identify and challenge existing practices and mindsets to drive the best outcome.
• Lead and drive end-to-end metrics delivery and coach others where needed to create software that meets expectations on delivery and code quality.
• Works with relevant areas (e.g. Ways of working, DevOps, Release Management, QA, Risk) to enable Engineering and productivity metrics.
• Where appropriate provides Supplier Relationship Management support or ownership.
• Provide line management to permanent colleagues in the team.
• Ensure the correct blend of resources within their team and the financial management of their team.
• Demonstrate technical ownership and leadership for journey metric reporting and AI.

We need you to have…

• Proven leadership experience in a technical role with a strong background in driving technical delivery.
• 5+ years working in complex software development specifically data management and analytics, a working knowledge of Front and systems, API and Java Microservices is also essential.
• 5+ years working in using statistical analysis and data visualization tools such as Power BI
• Proven experience of leading dashboard creation and analysis.
• Strong analytical skills with the ability to interpret complex data sets and generate actionable insights.
• Experience in developing and implementing performance measurement frameworks.
• Financial management skills and experience managing team resources.
• Excellent communication skills to convey complex technical information to non-technical stakeholders.
• Commitment to fostering an environment of innovation and continuous improvement.

It’s a bonus if you have but not essential

• An understanding of the financial industry, regulatory requirements, and security standards relevant to digital banking.

And there's no waiting around, you'll enjoy these benefits from day one.

Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank.  As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with.  We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose, ‘Making You Happier About Money.’ Our customer centric culture means that we're able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.

Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.  

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.