Front Line Manager

Business Unit:  Business Banking
Salary Range: £25,600 - £32,000 per annum
Location: UK Hybrid with regular travel to a hub - Glasgow
Contract Type: Permanent

Our Team

We have an exciting opportunity within Business Operations for a Front-Line Manager to come join us. If you're passionate about providing great service, enjoy managing large teams and are willing to do what it takes to deliver for our customers, please read on....

As a Front-Line Manager, you will be leading and directing an operational group of colleagues, consisting of 1 team. The key focus of this role will be ensuring your teams delivers on customer focused objectives and targets aimed at providing truly brilliant customer experiences.

You’ll have the drive to deliver results and continually look to improve colleague performance. You will coach, develop, and manage colleagues, enabling them to achieve objectives and team and personal goals. To succeed you’ll need the ability to motivate others, challenge colleagues to continually improve and strive to fulfil their potential.

What you’ll be doing

• Managing and supporting a team of colleague’s day to day promoting strong performance and helping colleagues to develop
• Pro-actively seeking ideas to improve work and reduce cost through continuous improvement
• Creating short to medium term plans focused on identifying capacity and managing resource to best meet customer demands
• Leading and promoting a Continuous Improvement culture to increase operational effectiveness
• Ensuring teams always work to the relevant risk and regulatory guidelines
• Regularly reviewing MI for core performance of colleagues to allow effective performance management
• Promoting and supporting the wellbeing of colleagues 

We need you to have.

• Proven leadership experience with a track record of developing, coaching and supporting team members to achieve strong performance.
• Demonstrable experience of short to medium term planning, including identifying capacity requitements and managing resources to meet customer demand.
• Evidence of building strong relationships with both internal stakeholders and external partners
• Strong influencing and communication skills, with examples of engaging and working effectively with a range of stakeholders
• Practical experience managing HR processes, including absence management and applying people policies
• A clear commitment to delivering excellent customer service, with examples of driving a positive customer experience
• Proven ability to work effectively under pressure, managing competing priorities in a fast paced operational environment.
• Strong oranganisation and administrative skills, with a track record of delivering tasks accurately and within required timescales.
• Knowledge of risk and regulatory guidelines

It’s a bonus if you have but not essential.

• Good knowledge of Business Banking products and services
• Good knowledge of performance tools such as WFM & TMS

Red Hot Rewards 

• 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice.
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our flexible benefits scheme
• Life assurance to provide peace of mind for you and your loved ones
• Up to 2 days of paid volunteering a year  

If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.  

Say hello to Virgin Money

Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.  

Be yourself at Virgin Money

At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.    

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.

Now the legal bit

We’re in the process of bringing Virgin Money and Nationwide together which, subject to Court approval, will happen on 2 April 2026. You can find out more about what this means at https://uk.virginmoney.com/nationwide-transfer. If you’re successful in securing a role with us, your employment will move automatically to Nationwide when this transfer goes ahead.

Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. 

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.