Senior Configuration Management Specialist

Business Unit: Technology Operations & Cyber Security (TOCS) 
Salary Range: £50,000 – 60,000 per annum DOE + red-hot benefits
Location: UK Hybrid – remote working with occasional travel to local hub  

Live for the weekday. Live a life more Virgin.

Our Team
We want our Asset Management core services, to be fit for purpose and continuously improved to ensure our Service, Asset & Configuration Management (SACM) platform and processes are best in class. SACM is a crucial process in IT Service Management (ITSM) that ensures the effective management of IT assets and configuration items throughout their lifecycle.

We’re looking for a dynamic specialist to join our busy SACM team and lead service discovery activities to ensure all Configuration Items (CIs) and services in the Configuration Management Database (CMDB) are accurately mapped, correctly related, and have clearly defined ownership.

What you’ll be doing

• Lead creation, and ongoing revision, of the Configuration Management Standard and Configuration Management Plan. Ensure compliance with all risk, data and overarching governance requirements.
• Lead the identification and development of new CI types and data source integration solutions, enhancing the overall Configuration Management framework.
• Lead the development, implementation, and execution of verification processes, audits, controls, attestations, metrics, KPIs, and reporting mechanisms to address data accuracy, reconciliation, normalization, duplication and coverage challenges.
• Lead the identification, definition and implementation process for Role-Based Access Control (RBAC).
• Oversee the identification and implementation of corrective actions to resolve data-related issues effectively.
• Manage comprehensive documentation library of all related processes and procedures to ensure clarity and consistency.
• Lead development and support deliver training materials and sessions to enhance team understanding and compliance with Configuration Management practices.
• Act as the primary point of contact for strategic Configuration Management, offering support to address inquiries, issues and drive improvement.

We need you to have

• Extensive experience in the design, implementation, support, and enhancement of Configuration Management activities at scale.
• Extensive hands-on experience with ServiceNow, specifically in managing the Configuration Management Database (CMDB).
• Strong understanding of complex enterprise IT technologies, including servers, databases, networks, storage solutions, clusters, and both private and public virtualization.
• Extensive ITSM experience, particularly in environments where the CMDB integrates with Change, Incident and related ITSM processes.
• Familiarity with ITIL principles, with ITIL v4 certification highly preferred but not mandatory.
• In-depth understanding of CMDB concepts, data modelling, hierarchy, and governance principles to ensure data integrity and compliance.
• Strong data analytical abilities and a proactive approach to problem-solving, enabling effective resolution of data-related challenges.
• Strong skills in the development, implementation and execution of supporting dashboards, controls, metrics, KPI’s and reporting (preferably, but not exclusively, in the ServiceNow platform). SharePoint and PowerBI experience would be a strong advantage.
• Excellent verbal and written communication skills, with the ability to engage and collaborate with stakeholders at all levels.

It’s a bonus if you have but not essential

• Experience of working in the financial services sector.
• Experience in Hardware Asset Management (HAM) or Software Asset Management (SAM).

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more.
• Up to five extra paid well-being days per year​. 
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. 
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. 

And there's no waiting around, you'll enjoy these benefits from day one.

Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank.  As a full-service digital bank with a heritage stretching back over 180 years, we’re a workforce to be reckoned with, and we're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer-obsessed and work tirelessly to deliver on our purpose, ‘Making You Happier About Money.’ This means we're able to do banking differently, and by innovating and working together we can make a real difference by creating memorable moments and red-hot experiences for our millions of customers. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. 

Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.  

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

It’s important to note that there may be occasions where it’s not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants. 

Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.