Product Manager Unsecured Lending

Business Unit:  Commercial, Unsecured Lending
Salary range: £36,800 - £55,200 per annum DOE + red hot benefits 
Location:  UK Flexible with occasional travel required to a hub

Live up to your potential. Live a life more Virgin.

Our Team

Our unsecured lending team continues to disrupt the market - smashing targets and delivering for our customers.  We’re growing and need more brilliant, talented individuals to help us achieve our goals.

You’ll be part of the team responsible for achieving trading performance across the unsecured lending business - Credit Cards and Personal Loans.  You’ll support the day-to-day product management, ensuring that we launch new products and pricing safely and efficiently to hit our Commercial Plan to deliver good outcomes for our customers and the business. 

You’ll also get the opportunity to learn about our propositions and how we design them, feed into our strategy and work closely with key stakeholders across the business in a collaborative way. 

What you’ll be doing

• Ownership and execution of product and pricing changes for credit cards and personal loans to support our commercial objectives.  This includes developing and continuously improving our delivery processes to ensure we have robust procedures that support speed to market.
• Ownership of market and competitor movement tracking and the reporting of changes and the potential impact to our business.
• Performance monitoring, highlighting variances against plan, threats or opportunities and pro-actively recommend opportunities to support plan
• Digital Performance monitoring and supporting the digital teams in identifying improvements to the customer journey and conversion. 
• Focus on customer outcomes to and ensure that our products perform in line with expectations for our target markets, reviewing the customer outcome scorecards and supporting the completion of fair value assessments for USL products.
• Building key relationships with areas like finance, risk, digital and marketing to ensure alignment across our objectives and ensure a clear focus on delivery.
• Ensure accurate and up to date procedures and business rules are in place
• Bring new ideas for designing and developing our proposition and strategy, implementing new (and enhancing existing) propositions and features to balance customer, commercial and risk considerations.

We need you to have

• Experience developing and maintaining roadmaps to support strategy.
• Experience managing change with evidence of identifying and making efficiencies/optimisation in the process.
• Curiosity, ask the question, work out why and help us be even better.  
• A great team player, supporting others and being able to develop and maintain key relationships to achieve goals together.
• Great communications skills – take something complicated and explaining it simply.
• A self-starter, be able to take the lead and manage your own workload. 
• Good analytical skills to understand performance and report on findings.
• Excellent MS excel and PowerPoint skills.

It’s a bonus if you have but not essential

• Experience with digital journey conversion optimisation.
• Customer Process Experience – an awareness of how our customers can both acquire and service their products.
• Product or proposition management or marketing experience.
• A good understanding of risk and controls and the regulatory environment for USL.

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more.
• Up to five extra paid well-being days per year​. 
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. 
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. 

And there's no waiting around, you'll enjoy these benefits from day one.

Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank.  As a full-service digital bank with a heritage stretching back over 180 years, we’re a workforce to be reckoned with, and we're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer-obsessed and work tirelessly to deliver on our purpose, ‘Making You Happier About Money.’ This means we're able to do banking differently, and by innovating and working together we can make a real difference by creating memorable moments and red-hot experiences for our millions of customers. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. 

Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.  

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

It’s important to note that there may be occasions where it’s not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants. 

Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.