Oversight & Integration Manager

Business Unit: COO, Financial Crime Service Delivery
Salary range: £74,400 - £93,000 per annum
Location:  UK Remote with occasional travel to a hub

Get out of your comfort zone. Live a life more Virgin

Our Team

Our team is part of the first line of defence financial crime team and provides oversight and guidance to our operational and front-line colleagues on the delivery of financial crime risk processes.

What you’ll be doing

• You’ll oversee the performance of operational teams conducting financial crime risk processes including CDD, Screening & Transaction Monitoring (TM).
• You’ll help us to improve the customer experience when updating CDD/EDD or gathering customer information to understand TM alerts.
• You’ll play a leading role in planning the Book of Work for the Operational team to complete and use this to oversee operational performance.
• You’ll guide our operational teams to optimise their procedures.
• You’ll support our Commercial teams to make sure that customers are onboarded compliantly.
• You’ll be an approver for high-risk customer reviews.
• You’ll provide expertise to complement our financial crime transformation programme.

We need you to have

• A strong background of Financial Crime Risk in banking or financial services, especially Operations
• Experience in planning and oversight of a “Book of Work” for operational teams, managing performance against this.
• Demonstrable experience in using management information (MI) to identify opportunities to improve processes, forecast operational demand spikes and guiding teams on managing operational volumes
• Experience on leading indirect teams by influence and negotiation
• Well developed decision making and judgement with experience of approving High Risk customer reviews.
• A strong understanding of blending KYC processes with customer experience
• Experience of working closely with colleagues from all three lines of defence

It’s a bonus if you have but not essential

• Experience of leading financial crime operational teams
• Experience of assurance and testing
• Experience of conducting analysis of operational trends or specific risks
  

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more.
• Up to five extra paid well-being days per year​. 
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. 
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. 

And there's no waiting around, you'll enjoy these benefits from day one.

Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank.  As a full-service digital bank with a heritage stretching back over 180 years, we’re a workforce to be reckoned with, and we're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer-obsessed and work tirelessly to deliver on our purpose, ‘Making You Happier About Money.’ This means we're able to do banking differently, and by innovating and working together we can make a real difference by creating memorable moments and red-hot experiences for our millions of customers. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. 

Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.  

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

It’s important to note that there may be occasions where it’s not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants. 

Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.