Content Designer

Business Unit: Personal Banking
Salary Range: £43,200 - £50,000 per annum DOE + red-hot benefits
Location: UK Remote – in person meet up once a quarter

Be a change maker with more cha-ching. Live a life more Virgin.

Our Team

Our Content Design Team provide customers with the right content, in the right place, at the right time. We collaborate with Digital Designers and User Researchers to design every page you see on our website and in our apps. We don’t do marketing content, advertising, or social media. If this is your jam, this isn’t the right role for you.

Our team sits alongside Digital Design and User Research within the Human-Centered Design Team. Day to day, you’ll work in cross-functional squads.

It’s an exciting time for us, as we’re now part of the Nationwide Group. We have big plans to do great things for our customers and we’d love you to join us.

What you’ll be doing

• Pairing with Digital Designers and User Researchers in cross-functional squads to design, iterate and update content.
• Asking the right strategic questions to make sure your work gets the right outcomes.
• Using research, data and insight to inform your designs.
• Discovering user needs and considering the ‘so what’ not just the ‘what’.
• Taking responsibility for content quality and accessibility.
• Promoting Content Design across the bank.
• Contributing to our weekly critique sessions and our design system.

We need you to have

• Experience delivering impactful content design, from discovery to measurement and iteration.
• Ability to use research, data and insight to inform your designs.
• Ability to build brilliant relationships and manage different levels of stakeholders.
• Experience designing for websites and apps.
• Experience working in agile, cross-functional squads.
• Working knowledge of tools like Jira, Sketch, Content Square, and Usertesting.com.

It’s a bonus if you have

• Experience of writing for chatbots.
• Knowledge of the financial services industry and Consumer Duty.
  

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more.
• Up to five extra paid well-being days per year​. 
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. 
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. 

And there's no waiting around, you'll enjoy these benefits from day one.

Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank.  As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with.  We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose, ‘Making You Happier About Money.’ Our customer centric culture means that we're able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.

Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.  

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.