Business Direct Associate

Business Unit: Group Business, Account Opening Team   
Salary range: £22,000 - £27,000 per annum DOE + red hot benefits 
Location:  UK Flexible with occasional travel required to a hub

Take control of your career. Live a life more Virgin.

Our Team

We pride ourselves in providing customers with a personable and professional service, and we look after our employees to ensure they 'have a voice', giving them genuine support and guidance, enabling them to forge a long term and successful career. Exciting opportunities exist within our Business Account Opening Team right now. If you're passionate about providing a best in class, tailored based service to our small business customers and supporting our Relationship Managers and are willing to do what it takes to ensure a great customer experience, then please read on.

What you’ll be doing

• Supporting our Relationship Managers & Customers with new requests to open – Business Current Accounts, Currency account, Business Savings, TD’s, Client Accounts etc.
• Delivering a professional customer experience at all times, ensuring the customer is at the heart of your activities and kept informed at all points.
• Assessing business account applications against out regulatory and internal requirements for onboarding customers.
• Building and mainlining good working relationships.
• Proactively managing a pipeline of application to support maximisation of commercial contributions and achievements.
• Maintaining and demonstrating high degrees of data quality and accuracy.

We need you to have

• Excellent organisational and administrative skills.
• Previous experience of working within financial services.
• Experience of delivering exceptional customer service.
• A superb eye for detail to ensure the accurate and timely completion of tasks.
• Good awareness of money laundering, risk assessment and risk management policies and procedures.
• Experience of building successful relationships both internally and externally.

It’s a bonus if you have but not essential

• Experience of Business Banking.
• Good knowledge of our business products & services.
• Experience and knowledge of dealing with sanctioned countries.

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more.
• Up to five extra paid well-being days per year​. 
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. 
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. 

And there's no waiting around, you'll enjoy these benefits from day one.

Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank.  As a full-service digital bank with a heritage stretching back over 180 years, we’re a workforce to be reckoned with, and we're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer-obsessed and work tirelessly to deliver on our purpose, ‘Making You Happier About Money.’ This means we're able to do banking differently, and by innovating and working together we can make a real difference by creating memorable moments and red-hot experiences for our millions of customers. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. 

Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.  

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

It’s important to note that there may be occasions where it’s not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants. 

Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.