Senior Product Analyst

Business Unit: Unsecured Lending
Salary Range: £34,400 to £51,600 Per annum DOE + red-hot benefits
Location: UK Hybrid with attendance as requested at VM hub’s (such as Chester / Newcastle / London)
Contract Type: Permanent

Our Team

Our Credit Card team are well on their way to achieving their ambition to disrupt the market - smashing targets, winning industry awards and successfully building a credit card business, but we’re not done yet.  We have big growth plans and we can’t do this without a truly awesome team of talented people to make it happen.

We are looking for a Senior Business Operations Analyst to join our team to support/lead on control, assurance and audit tasks. This role is delightfully surprising and rewarding, and we are looking for you to bolster our existing brilliant team in Chester and the North West with demonstrable experience of high attention to detail, focused on controls and assurance activities.

If you think you can bring something to the role and have experience of helping businesses complete assurance activities using systems and process solutions, we’d love to hear from you! Experience in completing audits / testing processes in the credit card industry would also be a great advantage.

Come and be part of a team that’s building something special. 

What you’ll be doing

• Working with credit card customers on TS2
• Work daily BAU processes using excel and updating customer accounts on TS2.
• Work inbox answering queries and logging and distributing work requests.
• Complete daily and monthly reports.
• Complete Self Audits on Business Operation processes
• Complete self-audits on Fulfilment processes and fulfilment items.
• Complete testing and assurance on TS2 configuration.
• Create and write new test scripts for auditing bus ops processes and the credit card core platform.
• Complete GDPR reviews.

We need you to have

• Strong analytical skills and a keen eye for detail, with the ability to problem solve and find the best solutions.
• Understanding of the constraints of using sensitive and confidential data
• Excellent verbal and written communication skills
• Strong PC skills (Microsoft Word, Excel, Power Point and Outlook). Must be confident using excel.
• Flexibility and proactivity with the ability to work under the pressure of deadlines

It’s a bonus if you have but not essential

• System knowledge of TS2
• Financial services experience.
• Knowledge of banking products.
• Project/change management tools & methodologies.
• Experience of testing.
• Auditing and reconciliation experience.

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more.
• Up to five extra paid well-being days per year​. 
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. 
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. 

And there's no waiting around, you'll enjoy these benefits from day one.

Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank.  As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with.  We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose, ‘Making You Happier About Money.’ Our customer centric culture means that we're able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.

Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.  

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.