Business Support Officer

Business Unit:  Business Operations
Salary range: £23,600 - £29,500 per annum DOE + red-hot benefits
Location: Hybrid with regular travel to our Leeds Hub
Contract Type: Perm

Our Team

As a Business Support Officer, you will be working within an operational team, undertaking a variety of lending support duties to deliver an exceptional customer experience for Business Banking customers. All duties will be performed to a high standard of quality with a clear focus on getting it right first time, whilst adhering to appropriate timescales and process requirements. To create a truly exceptional customer experience you will be working in conjunction with Front Line Managers and Flow Leaders to support ongoing training requirements and act as a referral point for colleagues improving the range of capabilities within your team. You will be empowered to use your initiative to challenge process and come up with new ways of doing things, we are always looking to improve and would like you to be involved in continuous improvement activities within your team.

What you’ll be doing

• Delivering a superior customer experience to Business Banking customers.
• Proactively liaising with colleagues to maximise support, provide guidance where necessary and ensuring all customer requirements are met.
• Contributing to the establishment and maintenance of business lending facilities, supporting Relationship Managers to structure lending on systems, support credit approval and drawdown facilities.
• You will support the maintenance of customer and Bank credit related requirements, including maintenance and discharge of security.
• Working proactively to operate within current policies and to interpret these policies depending on the situation in question.
• Having attention to detail and the ability to approach tasks with care and diligence to ensure the Bank’s position is protected and credit/operational risk minimised.
• Working as a team to bring to life the Banks brand and support its key principles, values and behaviours.

We need you to have

• Good interpersonal skills to establish and maintain quality relationships.
• Great attention to detail to ensure quality is second to none.
• Ability to deliver accurate and professional documentation.
• Strong communication skills and a proven track record in providing feedback and coaching.
• A passion for exceptional customer service and experience.
• Drive and the ability to work well under pressure.
• Good organisational and administrative skills, ensuring that all tasks are complete within required timescales in operations environment.
• Desire to seek ideas to improve work and reduce cost through continuous improvement.
• Experience of working in line with policy and regulatory requirements, ensuring key controls are maintained.
• Capability to meet and exceed performance and productivity targets.

It’s a bonus if you have but not essential

• Good knowledge of Business Banking products and services.
• Superb people skills, coaching and training experience at an operational level.

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more.
• Up to five extra paid well-being days per year​. 
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. 
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. 

And there's no waiting around, you'll enjoy these benefits from day one.

Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank.  As a full-service digital bank with a heritage stretching back over 180 years, we’re a workforce to be reckoned with, and we're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer-obsessed and work tirelessly to deliver on our purpose, ‘Making You Happier About Money.’ This means we're able to do banking differently, and by innovating and working together we can make a real difference by creating memorable moments and red-hot experiences for our millions of customers. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. 

Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.  

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

It’s important to note that there may be occasions where it’s not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants. 

Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.