Customer Consultant
Birmingham, England
City/Region Birmingham, England
Job ID 093310
Category Customer Service
Contract type Permanent Part Time
Applications Close 1 Jan 2025 (11.55pm GMT)
Business Unit: Stores Network
Career Direction: Delighting our Customers
Role Focus: Customer Service Peer Group: Advisers & Associates (A)
Salary Range: £23,500 - £30,000 per annum
Contract Type: Permanent, 17.5 Hours Part Time
Live for the weekday. Live a life more Virgin.
Our Customer Consultants are the face and Birmingham store has an opportunity in their team for you to join in and think big so if you have a genuine passion for helping others both face to face and over the phone, and you are ready to make customers Happier About Money, then this opportunity could be what you’re looking for!
What you’ll be doing…
- Welcoming our lovely customers to the Store
- Helping our customers use digital services, educating them to understand the great benefits digital brings and guiding them through the process
- Resolving any queries customers may have with their banking
- Having great conversations to understand customer needs and desires then using your knowledge of our products and services to find the best solution
- Working with awesome colleagues across our Stores and Digital Experience Centre so customers always have the right person to speak to when they need expert advice either in person or by telephone
- You’ll be an ambassador for Virgin Money, living life to the fullest by showcasing the amazing work we do and spreading the word through events both in store and in the local community
We need you to have…
- Some experience or a passion for wanting to work within a customer service environment and a desire to deliver a brilliant service to customers
- Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers
- Great communication skills with a natural ability to engage and build rapport with lots of different personalities
- A flexible and positive working approach to suit customer needs and business demands
- Genuine enthusiasm to work with your team to achieve collective goals in a timely way
- A keen interest in all things digital with a desire to keep up to date with up-and-coming technology news
It’s a bonus if you have but not essential…
- Some financial services experience
- Knowledge of banking products
- Working knowledge of Microsoft Office applications
Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.
As a Disability Confident Leader, we’ll interview candidates with a disability who meet the minimum requirements for the role they applied to. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com
Points to Note: It’s a good idea to let your current people leader know if you are going to apply for an internal role, so they can support your application, we always recommend you share your plans with them.
If you’re interested in this opportunity, we recommend that you get in touch with Kelly Whelan who’ll be able to tell you all about the role which will help you make a great application.
Now the legal bit
Please note that some of our legacy contracts are non-flexible therefore, if you move to a new role or make a change to your existing terms, you’ll move onto our standard flexible contract, 8am - 8pm Monday to Saturday.
If you successfully secure a new role, the salary and notice period you'll be offered will be in line with our reward and policy guidance. Not sure what this would mean for you, and want to know more? Contact Talent Acquisition, careers@virginmoney.com or feel free to start a conversation with HaRi our new HR Virtual Agent on MS Teams to help with your questions.
Success profile
If you love speaking to customers, have tons of enthusiasm and curiosity, value excellent customer service and work well with others, you're just what we need.
Culture at Virgin Money
We’re an inclusive, innovative, collaborative bunch with big ideas and even bigger aspirations. We have fun, show up for one another and grow strong together.
Our colleagues are celebrated for being fully themselves, and we ensure accountability and equity are prioritised in every role. We encourage everyone to use their voices to pitch in, be an ally and make Virgin Money the fun and inclusive environment it is. We also believe in rewarding our colleagues – we offer an enviable benefits package and sprinkle in little thank-you bonuses along the way.
Interested in joining us but not sure you’ve hit every requirement on the checklist? Don’t worry. Experience is important, but it isn’t everything – potential can be just as valuable. If you’re enthusiastic, curious and hungry to learn, you could be exactly the person we need. Tell us your story, and let’s discover what your next chapter could hold.
There's always something new to learn, and the support network is amazing. I love where I work!
VM Host, Newcastle
Influential
For us, living a life more Virgin means living well. We focus on people, not policies. Flexibility and fairness are at the core of our wellbeing initiatives, allowing our colleagues to tailor their benefits to suit them from day one. Centred around four pillars – Mind, Body, Social Connection and Finance – our initiatives include mental and physical health support, financial and medical aid, social activities, flexible working, gender-neutral family leave, wellbeing apps, discounted gym membership, counselling, information services, and so much more. People work best when they’re happy and healthy, and we like our people to be both.
Big, bold benefits
A life at Virgin Money is a rewarding one. With wellbeing and flexibility at its core, our benefits offering can be tailored to make your life a little easier. Enjoy a flexible holiday package, health plans, parental leave and everything in between from the day you join us.
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The adventures continue after your career. Invest in your future with our generous pension scheme.
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Your health and wellbeing are important to us. Our health assessments and insurance plans help you maintain yours.
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We've got you covered with our income protection and life assurance plans.
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Live life to the fullest with 30 days of leave, 8.5 bank holidays, 5 pro-rated wellbeing days.
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