We’ve always been known for doing things differently - earning our reputation at the forefront of industry developments.

We’ve picked up some awards along the way, too.

Here are some of the most recent ones:



Your Mortgage Awards 2015-16

  • Best Remortgage Lender

Business Moneyfacts Awards

  • Best Buy-to-Let Mortgage Provider

Your Money Awards 2016

  • Best Overall Direct Provider
  • Best Online Mortgage Provider
  • Best Direct Credit Card Provider
  • Best Direct Travel Insurance Provider
  • Best Direct Stocks & Shares ISA Provider

What Mortgage Awards 2016

  • Best Lender Website

Moneyfacts Awards 2016

  • Best service from a mortgage provider
  • Best Card Provider (Balance Transfer Rate)

2016 Cards and Payments awards

  • Judges Awards
  • Sex Pistols Card Design: Highly commended

2016 Money Supermarket Supers

  • Best Credit Card Provider for Existing Debt

2016 U Switch Credit Card Customer satisfaction awards

  • Best Overall Customer Service
  • Best Application Process
  • Best for Balance Transfers
  • Best Website

The Personal Finance Awards 2015/16

  • Best Low Rate Credit Card

2016 Confirmit ACE (Achievement in Customer Excellence) Awards

  • Judges' Choice Award - Voice of the Customer

UK Employee Experience Awards

  • Employee Engagement – Improving CX

UK Customer Satisfaction Awards

  • Capita Customer Satisfaction Innovation of the Year Award

UK Financial Services Awards

  • Overall Best Financial Services Experience Award
  • Best Innovation
  • Employee Engagement 'Improving CX'


Your Money Direct Awards

  • Best Online Cash ISA Provider
  • Best Online Mortgage Provider
  • Best Direct Stocks & Shares ISA Provider

Business Moneyfacts Awards

  • Best Service from a Buy-to-Let Mortgage Provider
  • Moneyfacts Awards
  • Moneyfacts - Best Online Mortgage provider


FT Adviser (mortgage service awards)

  • 5 star service award - November
  • Online service award - June

Personal Finance Awards 2013/2014

  • Best Cash ISA

The Mortgage Finance Gazette Awards 2014

  • Best National Bank

CIPD - North East of England Awards 2014

  • HR & D Team of the Year

Savings Champion.co.uk Awards 2014

  • Best Easy Access Account Provider

Prepaid 365 Awards

  • Best Overall Prepaid Card

Tommy's Awards

  • The Community Diamond Award: Virgin Money Giving (Virgin Money Giving)

Your Money Direct Awards

  • Best Direct Cash ISA Provider

British Mortgage Awards

  • Amanda Meadows – BDM of the Year