Putting you in the driving seat of your career
Virgin Money. Although it sounds like you'd have to be good with numbers to work with us, we're so much more than just a bank. We're a team built up of different experiences, skillsets and interests, coming together to do the very best for our customers. Discover a role where you can be yourself, do amazing things, see new perspectives and feel empowered. Live a life more Virgin with us — and get ready to shine.
Customer Service & Administration
We're all about top-notch customer service. We help our customers with anything and everything, going above and beyond whenever we can. How they feel when they interact with us is a huge part of this.
Our customer service and admin teams pride themselves on delighting our customers and delivering the best experience possible. You'll be the face of the brand, speaking to customers, helping on the phone or online, or completing administrative tasks to help everyone manage their money better.
What this looks like in action:
Contact Centre Agent, Telephone Account Manager, Fraud Agent, Case Consultants, Workflow Leader
Personal & Business Banking
We value our relationships with our customers – we’re there as they open accounts, buy their first home, or launch their business. We’re all about heartfelt service, so we strive to deliver the best experience for our customers every time.
Our teams deliver extraordinary customer experiences across all our channels. They ensure the brand is represented well throughout every touchpoint. As part of this team, you’ll match products to our customers’ needs, communicate effectively, collaborate to make a difference – and make some top-notch workmates.
What this looks like in action:
Banking Advisor, Relationship Manager, Mortgage Advisor, Business Development Manager, Relationship Manager Agriculture
Brand & Marketing
This is where your big ideas meet our great products. Our brand and marketing experts help our customers get out of their comfort zones and see all things Virgin Money in exciting new ways.
You'll create amazing experiences to help connect our services and products to the wider world - and define how people perceive us. Our brand and marketing teams are change makers, listening to what products and services our customers want and then making it happen.
What this looks like in action:
Marketing, Customer Value, Digital Content, Digital Campaigns, Customer Analytics, Innovation, Analyst, Route Cause Analyst, Digital Marketing, Brand Campaigns, Digital Content Editor, Customer Analytics Manager, Product Lead
Technology, Digital & Business Change
Here, we live to stay ahead of the curve by challenging our ways of thinking and working. Our teams revolutionise banking by implementing new ideas and strategies to our tech infrastructure. These exciting and fast-paced roles involve working with other teams to make banking easier for everyone.
The goal is digitising our future while ensuring our customers receive the best care possible. Here, you’ll get pretty good at asking ‘what if?’ to become more agile, efficient, and customer-focused while remaining secure, safe, and resilient.
What this looks like in action:
Information Security, IT Development and Engineering, Engineering, Digital Design, Agile Enterprise, Solution Design, Scrum Lead, Business Change Analyst, Core Solutions
Corporate Development, Legal & Governance
We do things differently here at Virgin Money, and that extends to our corporate roles. Our teams help us stick to our legal obligations – a crucial aspect of helping us make a difference to people and planet.
In these roles, you’ll align our work activities to our strategic goals, achieve performance targets, and look for opportunities to grow. These are business-critical tasks, and we’ll need you to think on your feet and get creative. As well as working with your team, you’ll have the opportunity to collaborate with internal and external stakeholders while shaping our future.
What this looks like in action:
Strategy, Legal, Legal Counsel, Corporate Affairs, Compliance roles
People & Communications
We’re proud of how we create, nurture and express our culture. We make sure we live our purpose and design benefits and rewards that ensure our colleagues feel supported and motivated. Living a life more Virgin is all about being imaginative, collaborative and inclusive — and having fun along the way.
Our people teams provide advice and support to every colleague, and the communications teams keep our colleagues informed, give guidance on living and working aligned with our culture, and ensure we are all offering the best for our customers. We’re storytellers, keeping everyone invested and in the loop.
What this looks like in action:
Leadership and Talent Development, Talent Acquisition, Strategic Change Partner, HR Advice, HR Business Partners, ER & Policy, People Insights, Employer Brand, Diversity, Equity and Inclusion
Risk & Audit
This team knows how to take responsibility. Our risk department helps to avoid financial and legal issues, while audit provides insightful engagement. Both play an important role in helping us achieve our goals in a safe and controlled way, so we can keep making sure our customers are well looked after.
Here, we welcome forward-thinkers to ensure we’re at the cutting edge of risk and governance thinking. Join us if you’re passionate about keeping banking safe while looking to the future.
What this looks like in action:
Balance Sheet and Liquidity Risk, Business Risk, Credit Risk, Risk Analytics, Financial and Economic Crime and Fraud, Data Scientist, Operational Risk, Strategy Reporting
Finance & Treasury
Our teams keep track of our finances – the bank of the bank, if you will! We’re true strategic minds, ensuring balance sheet strength and compliance while leveraging the power of data to provide insights that help us better serve our customers and operations.
Managing numbers can be an art form — if you’re that kind of artist, you’ll be right at home here. You’ll also need to be a problem-solver, and a sharp eye for trends and patterns is always useful, too.
What this looks like in action:
Finance Analyst, Treasury Analyst, Planning & Analysis Manager, Sustainability Manager, Strategic Development Manager, Tax Management
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