Customer Consultant, Kingston
Kingston upon Thames, England
Business Unit: Customer Experience
Salary Range: £21,749 - £25,056 per annum DOE
Contract: 6 month Fixed Term Contract
Yes, we’re a Bank, but we like to think we do things differently
Inclusion is at the heart of everything we do here at Virgin Money. It’s good for you, it’s good for us and it’s amazing for our customers. We know that great minds don’t think alike, so we rely on your diverse thoughts, feelings, beliefs and backgrounds to be the best we can possibly be. Sounding good?
Megan, our Kingston Store Manager and her awesome team are looking for a new team member. They're a small but mighty team based in the heart of Kingston.
Our Customer Consultants are the face of Virgin Money and have a crucial role to play, delivering a heartfelt service to our customers daily. This could be face to face by providing cash and digital solutions or speaking to customers over the phone helping them with their queries. No two days are ever the same.
So, do you have a great personality, amazing attitude and a passion for helping others? If so, we’re looking for people just like you!
Not only do we look after our customers, but we also look after you too. We’re transforming how we work, offering our colleagues more choice, control and flexibility to live and work how they choose with A Life More Virgin.
We also ensure you get all this too: (And, you get these Red Hot Rewards from day one!)
Here’s what you’ll be doing…
We’re committed to helping you be the best. This means we’re not asking you to have any specific experience for this role – we just need you to put customers at the heart of everything you do and help us disrupt and make a difference. The following attributes would give you a great start:
If this sounds like the job for you, get clicking that ‘Apply Now’ button
Got any questions or need some support with your application? We’d love to hear from you so get in touch with our careers team at firstname.lastname@example.org.
Now the legal bit…
If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing 3 years' worth of satisfactory references.
If you love speaking to customers, have tons of enthusiasm and curiosity, value excellent customer service and work well with others, you're just what we need.
We’re an inclusive, innovative, collaborative bunch with big ideas and even bigger aspirations. We have fun, show up for one another and grow strong together.
Our colleagues are celebrated for being fully themselves, and we ensure accountability and equity are prioritised in every role. We encourage everyone to use their voices to pitch in, be an ally and make Virgin Money the fun and inclusive environment it is. We also believe in rewarding our colleagues – we offer an enviable benefits package and sprinkle in little thank-you bonuses along the way.
Interested in joining us but not sure you’ve hit every requirement on the checklist? Don’t worry. Experience is important, but it isn’t everything – potential can be just as valuable. If you’re enthusiastic, curious and hungry to learn, you could be exactly the person we need. Tell us your story, and let’s discover what your next chapter could hold.
There's always something new to learn, and the support network is amazing. I love where I work!
VM Host, Newcastle
For us, living a life more Virgin means living well. We focus on people, not policies. Flexibility and fairness are at the core of our wellbeing initiatives, allowing our colleagues to tailor their benefits to suit them from day one. Centred around four pillars – Mind, Body, Social Connection and Finance – our initiatives include mental and physical health support, financial and medical aid, social activities, flexible working, gender-neutral family leave, wellbeing apps, discounted gym membership, counselling, information services, and so much more. People work best when they’re happy and healthy, and we like our people to be both.
A life at Virgin Money is a rewarding one. With wellbeing and flexibility at its core, our benefits offering can be tailored to make your life a little easier. Enjoy a flexible holiday package, health plans, parental leave and everything in between from the day you join us.
The adventures continue after your career. Invest in your future with our generous pension scheme.
Your health and wellbeing are important to us. Our health assessments and insurance plans help you maintain yours.
We've got you covered with our income protection and life assurance plans.
Live life to the fullest with 30 days of leave, 8.5 bank holidays, 5 pro-rated wellbeing days.
Live for a fulfilling career. Check out these cherry-picked roles for you and discover the possibilities.Live to make a difference. Live for the weekday. Live a life more Virgin.
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